Overview
SmartCX™ stands out as an industry-specific platform powered by AI, providing a proven, scalable, and flexible platform that seamlessly integrates various channels, from web, native mobile to intelligent chatbots. The digital self-service platform is purpose-built to serve range of customer segments, including residential users, commercial enterprises, builders, landlords, agencies, and property managers. With over 1,000 use cases, it enables utilities to excel in areas like multichannel communication, billing, payments, service management, and outage management. The platform also incorporates cutting-edge offerings in eMobility, renewables, and smart homes, that promote energy efficiency and water conservation. As utilities navigate the shift from traditional to digital, choosing SmartCX™ means opting for an 'Everything in One' unified platform that redefines how utility services are delivered.
Features
Manage electric vehicles
Multichannel alerts & notifications
Service request management
AI & ML analytics
flexible billing & payment options
Usage tracking and comparison
Demand response management
Comprehensive outage management
Utility account management
Multi channel communication
Smart home automation
24/7 customer support and live chats
Personalized energy and water saving programs
Benefits
Enhance utility-customer communication
Drive digital self service
Reduce call volume and customer care expense
Improve customer adoption
reduce cost-to-serve
Increase customer savings
Drive personalized user experiences
Available Regions
Global
LAM
EMEA
NAM
APAC
Status
Commercially Available
Industries
Electric
Thermal
Water
Gas
Solution Type(s)
Water IOT
Software
